{"id":312944,"date":"2017-10-06T15:14:31","date_gmt":"2017-10-06T22:14:31","guid":{"rendered":"https:\/\/test.seattlespermbank.ca\/?page_id=312944"},"modified":"2022-10-25T14:30:57","modified_gmt":"2022-10-25T21:30:57","slug":"help-support","status":"publish","type":"page","link":"https:\/\/www.seattlespermbank.ca\/fr\/how-it-works\/help-support\/","title":{"rendered":"Help &#038; Support"},"content":{"rendered":"<div class=\"help_wrap\">\n<h1>Help &amp; Support<\/h1>\n<div class=\"help_box_2\">\n<ul>\n<li><a href=\"#HowDoI1\">How do I report a pregnancy or birth?<\/a><\/li>\n<li><a href=\"#HowDoI2\">How do I contact someone for help?<\/a><\/li>\n<li><a href=\"#HowDoI3\">How do I Add a Donor to my Favorites?<\/a><\/li>\n<li><a href=\"#HowDoI4\">How do I View my Favorites?<\/a><\/li>\n<\/ul>\n<\/div>\n<div id=\"HowDoI1\" class=\"help_box\">\n<h2>How do I report a pregnancy or birth?<\/h2>\n<ol>\n<li>Navigate to the <em>Mon compte<\/em> screen by clicking on the <em>Mon compte<\/em> or <em>Log In<\/em> button in the upper right corner of the website.<\/li>\n<li>On the <em>Mon compte<\/em> screen, click on the <em>Pregnancy &amp; Birth Reporting<\/em><\/li>\n<li>The <em>Pregnancy and Birth Reporting<\/em> form will appear.<\/li>\n<li>Fill out the form and click on <em>Send<\/em>.<\/li>\n<\/ol>\n<\/div>\n<div id=\"HowDoI2\" class=\"help_box\">\n<h2>How do I contact someone for help?<\/h2>\n<p>If you need assistance, don\u0393\u00c7\u00d6t hesitate to contact us using one of the following methods:<\/p>\n<p><strong>By Phone<\/strong> \u0393\u00c7\u00f4 Contact us during business hours by phone.<\/p>\n<ul>\n<li><strong>Customer Service Phone<\/strong> \u0393\u00c7\u00f4 1-888-245-3471<\/li>\n<li><strong>Fax Line for Form Submission <\/strong>\u0393\u00c7\u00f4 1-905-524-3936<\/li>\n<\/ul>\n<\/div>\n<div id=\"HowDoI3\" class=\"help_box\">\n<h2>How do I Add a Donor to my Favorites?<\/h2>\n<ol>\n<li>Make sure you are logged onto the website with your account. You can login from the <a href=\"\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener\">my-account<\/a> screen.<\/li>\n<li>Search for a donor from the <a href=\"\/fr\/donors\/\" target=\"_blank\" rel=\"noopener\">Trouvez un Donneur<\/a> screen. Click on a donor to open their profile.<\/li>\n<li>To add a donor as a favorite, click on the <strong>heart icon<\/strong> to the left of the Donor Title, or click on the <strong>Ajouter aux favoris<\/strong> button in the lower right corner.<\/li>\n<\/ol>\n<\/div>\n<div id=\"HowDoI4\" class=\"help_box\">\n<h2>How do I View my Favorites?<\/h2>\n<ol>\n<li>Make sure you are logged onto the website with your account. You can login from the <a href=\"\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener\">my-account<\/a> screen.<\/li>\n<li>Go to the <a href=\"\/fr\/my-account\/\" target=\"_blank\" rel=\"noopener\">My Account Screen<\/a> to view your favorite list.<\/li>\n<\/ol>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Help &amp; Support How do I report a pregnancy or birth? How do I contact someone for help? How do I Add a Donor to my Favorites? How do I View my Favorites? How do I report a pregnancy or birth? Navigate to the My Account screen by clicking on the My Account or Log&#8230;  <a class=\"excerpt-read-more\" href=\"https:\/\/www.seattlespermbank.ca\/fr\/how-it-works\/help-support\/\" title=\"ReadHelp &#038; Support\">Read more &raquo;<\/a><\/p>","protected":false},"author":1527,"featured_media":0,"parent":17,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-full-width.php","meta":{"footnotes":""},"class_list":["post-312944","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/pages\/312944","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/users\/1527"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/comments?post=312944"}],"version-history":[{"count":3,"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/pages\/312944\/revisions"}],"predecessor-version":[{"id":443440,"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/pages\/312944\/revisions\/443440"}],"up":[{"embeddable":true,"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/pages\/17"}],"wp:attachment":[{"href":"https:\/\/www.seattlespermbank.ca\/fr\/wp-json\/wp\/v2\/media?parent=312944"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}