Help & Support
How do I report a pregnancy or birth?
- Navigate to the My Account screen by clicking on the My Account or Log In button in the upper right corner of the website.
- On the My Account screen, click on the Pregnancy & Birth Reporting
- The Pregnancy and Birth Reporting form will appear.
- Fill out the form and click on Send.
How do I contact someone for help?
If you need assistance, don’t hesitate to contact us using one of the following methods:
By Phone – Contact us during business hours by phone.
- Customer Service Phone – 1-888-245-3471
- Fax Line for Form Submission – 1-905-524-3936
How do I Add a Donor to my Favorites?
- Make sure you are logged onto the website with your account. You can login from the my-account screen.
- Search for a donor from the Find a Donor screen. Click on a donor to open their profile.
- To add a donor as a favorite, click on the heart icon to the left of the Donor Title, or click on the Add to Favorites button in the lower right corner.